COURSE POLICIES

Member Only: Complimentary CE Cancellation Policy

If you need to cancel your registration in a class that you have registered for, you must submit the cancellation form or notify us in writing at info@rres-online.com a minimum of 2 business days prior to the start of the class. If you do not attend a class that you have registered for you will be invoiced a $26 no show fee for each class missed.

Receiving Credit for the Class

• Arrive on time: (All courses except CE) If you are more than 10 minutes late after the class begins it is considered a late arrival. If you are late more than 2 times during the course, you will be removed from the class. Students may transfer to a self-study program (if available) or the next upcoming class. A $25.00 course transfer fee will apply.
• CE Courses: Once class has begun late students may enter the class but will not be permitted to take the CE exam or receive CE credit for the class per IDFPR.
• Be prepared to provide a photo ID at class check-in. (Mandated by the state licensing agency for CE Courses).
• Sign the state required attendance sheet at every class session if instructed to do so. Instructor may opt to call role.
• If you sign the attendance sheet for any other student you will be dismissed from class and forfeit all tuitions paid.
• If you ask someone to sign the attendance sheet for you or any other student, you will be dismissed from class and forfeit all tuitions paid.

Course Attendance

In many cases your physical attendance at a class is mandated by state law, if so, we are stringent in our attendance and late arrival rules. Late arrivals are disruptive to others and interrupt the flow of the class. Students MUST be on time for all required class sessions in order to receive credit for the class.

75 Hr Broker Licensing Course

Attendance at all class sessions is mandatory; however, credit for absences not to exceed 10% or 7.5 hours of the total course may be made up by attending a make-up class. Absences in excess of 10% (7.5 hours) of class hours will result in an incomplete course.

30 Hour Managing Broker Licensing Course

Attendance at all class sessions is mandatory; however, credit for absences not to exceed 10% or 3 hours of the total course may be made up by attending a make-up class. Absences in excess of 10% (3 hours) of class hours will result in an incomplete course.

15 Hr Broker or Managing Broker Pre or Post Licensing Interactive Courses

Attendance at all class sessions is mandatory; however, credit for absences not to exceed 10% or 1.5 class hours (of each 15 Hour Broker program) may be made up by attendance at make-up class. Absences in excess of 1.5 hours (of each 15 Hour Broker program) will result in an incomplete course.

Leasing Agent Pre-Licensing Course

Attendance at all class sessions is mandatory; however, credit for absences not to exceed 10% or 1.5 hours of the total course may be made up by attending a make-up class. Absences in excess of 10% (1.5 hours) of class hours will result in an incomplete course.

All Continuing Education Courses

No absences are allowed under any circumstances. To receive credit for these courses, students must be in attendance for the full class sessions.

We reserve the right to cancel, postpone or reschedule any course or class session at any time for any reason. In these situations we will make every effort to contact each student by telephone or email as early as possible before the cancellation. If an individual class session is cancelled a make-up sessions will be provided. Your instructor will notify you at the next regularly scheduled class sessions as to the date, time and location of the make-up class. We reserve the right to cancel, substitute or reschedule any instructor for any reason without notice.

Substitute Presenters

As we all know, the unplanned happens from time to time. When it does, it is always preferable to find a substitute presenter rather than cancel a class. As a school policy, in most cases involving licensing or CE classes, we make no guarantee as to who a presenter will be for a particular program.

Course Transfers (Except CE classes)

Students may transfer to another class prior to the original class start date. A $25.00 transfer fee will apply. This policy applies to the 12 hour Broker Management Course. Transferring from any modality to online is not permitted. Send your course transfer request to info@rres-online.com or fax your request to 312-506-1831.

Course Transfers for CE courses (3 CE credits or 6 CE credit classes)

One transfer is permitted. The second transfer will result in a $25.00 transfer fee. Transferring from any modality to online is not permitted. Send your course transfer request to info@rres-online.com or fax your request to 312-506-1831.

Cancelling your Course and Course Refunds

• Cancelling an in house class a minimum of five (5) days prior to the start of a course will result in a refund minus a 25% cancellation fee. No exceptions will be made. Refunds are not given if you cancel your class less than five (5) days prior to the start of a course. Students are permitted to transfer to the same course within six (6) months of the original start date. The $25.00 transfer fee will apply. After six (6) months students will forfeit their tuition. Exceptions will not be made. Send your course cancellation to info@rres-online.com or fax your request to 312-506-1831.
• Self-study programs returned in saleable condition within 30 days of receipt will be refunded less a 25% cancellation fee.
• No refunds are applicable on books, study aids, internet and online courses.
• ALL CANCELLATIONS MUST BE IN WRITING
• Each student must ascertain if the class they are enrolling in and attending meets their current course requirement needs. The “School” cannot be responsible for Students enrolling in the wrong course. Once you are registered the cancellation policy stated below will apply. If in doubt, students should contact the Illinois Department of Financial and Professional Regulation at (217) 785-9300 or at www.idfpr.com. Or, for licensing information, visit www.goamp.com to view or download a copy of the latest State Exam Candidate Handbook.

Failed Final Exams

If you do not pass your final exam and elect to continue with your studies, you may choose ONE of the following options:

Licensing:

• Take a re-take Final Exam within two weeks of your original final exam date. A $20.00 fee will apply. This exam will most likely not be the same exam. Final Exam Retake appointments are available by appointment only Monday thru Friday between the hours of 9am – 1pm. Call 312 803-4900 X2 to schedule your appointment.

OR

• Re-take the Course at 50% tuition within six (6) months from the original final exam date. No discount for books previously purchased will apply. In the event that a new book or new edition of the book is used for the class the student will be charged and additional book fee.

Continuing Education:

• Students will be permitted one re-take exam within 2 weeks or the original test date. No re-take fee will apply.

Failed Re-take Exams

If you do not pass your re-take exam and elect to continue with your studies, you may choose ONE of the following options:

Licensing:

• Take a re-take Final Exam within two weeks of your re-take exam date. A #30.00 fee re-take fee will apply. This exam will most likely not be the same exam as the original or the first re-take. Final Exam Retake appointments are available by appointment only Monday thru Friday between the hours of 9am – 1pm. Call 312 803-4900 X2 to schedule your appointment.

OR

• Re-take the Course at 50% tuition within six (6) months from the original final exam date. No discount for books previously purchased will apply. In the event that a new book or new edition of the book is used for the class the student will be charged and additional book fee.

Inclement Weather Policy

It is our policy NOT to cancel classes due to inclement weather. The reason for this is that it is almost impossible for us to contact every student, enrolled in every class, at every one of our classroom locations at any single time. All scheduled classes will go on as planned.

If a student cannot attend a class due to inclement weather they will need to contact our office as soon as possible the next day about making up the missed class. If the majority of the students miss a class, or if the instructor is unable to make it to the class the instructor will work with the class at the next scheduled meeting to plan a make-up session. Contact info@rres-online.com.
In the event of an extreme emergency we will post any class cancellations on our website.

What to Wear

These are business classes and sometimes the beginning of your new career. The people you meet in this classroom are your future business associates and your networking opportunities begin today. You know you will want to make a good impression. While allowing for comfortable attire, good taste is expected and required. Business casual is appropriate.

Locations

CENTRAL, 430 n. Michigan Ave, #800, Chicago, IL 60604
Ph: 312-803-4900
Fax: 312-803-4915
info@rres-online.com
Parking at 17 E Adams (Pick up your discounted validation in Suite #400, this is not free parking)

WEST TOWNS, 6017 W. 26th St. Cicero, IL 60804-3012
Ph: (708)863-1111
Fax: (708) 863-1134
info@rres-online.com.
Parking lot and street parking available. Very limited space available in the lot.
Tuesdays and Thursdays, from 9 a.m. to Noon and 1 p.m. to 4 p.m. on both days. The office is closed from 12:00pm to 1:00pm for lunch.

ROLLING MEADOWS, 1440 Hicks Road Suite 200, Rolling Meadows, IL 60008
Open only during specified class times
Parking lot and street parking available.