REPLACE DEFECTIVE LOCKBOX SentriLock Lockbox Warranty Replacement Request If your lockbox is under warranty and SentriLock has deemed it defective, submit this online request to receive a warranty replacement lockbox. Before submitting your request for a warranty replacement lockbox, please contact SentriLock support at 513-618-5800 to troubleshoot your lockbox issue. A warranty replacement lockbox can only be issued if SentriLock has deemed your lockbox defective and has authorized a replacement. If you are unsure whether your lockbox is under warranty, please contact SentriLock support.Please note that lost or stolen lockboxes are not covered under SentriLock's Warranty Program and are not eligibile for a free warranty replacement.Have you contacted SentriLock support regarding your defective lockbox?(Required) Yes No Do you have a SentriLock support ticket number for your defective lockbox?(Required) Yes No Before you can proceed with requesting a warranty replacement lockbox, SentriLock must first deem your lockbox defective and authorize the warranty replacement. Please contact SentriLock support to troubleshoot your lockbox and receive a support ticket number authorizing a warranty replacement before submitting this request. Their phone is 513-618-5800.SentriLock Support Ticket Number(Required) Defective Lockbox Type(Required)The Gen I/Gen II Silver Metal lockboxes are not listed below as they are out of warranty and not eligible for a warranty replacement. Defective Lockbox Serial Number(Required) Return Acknowledgement(Required)As part of the warranty replacement process, your defective lockbox must be returned to the Chicago Association of REALTORS®. When you receive your replacement lockbox, you will receive a pre-paid UPS return label and envelope to return your defective box. I agree to return my defective lockbox to the Chicago Association of REALTORS®. My defective lockbox was retained by a SentriLock authorized locksmith. (CAR will need to verify with SentriLock before issuing your replacement lockbox) Member ID(Required) Name(Required) First Last Shipping Address(Required)All warranty replacement lockboxes ship via UPS. Street Address, Including Unit Number City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Phone(Required)Email(Required) Warranty Replacement Verification(Required)After submission, the Chicago Association of REALTORS® will verify with SentriLock the warranty and replacement eligibility status of your lockbox.Submitting a warranty replacement request form is not a guarantee that a warranty replacement lockbox will be issued. The Chicago Association of REALTORS® will contact you if during the verification process we discover your lockbox is not eligible for a warranty replacement.Please allow 2 business days for your warranty replacement request to be verified and shipped. Once verified, all orders are shipped via UPS Ground and typically arrive next business day. I Acknowledge and Understand the Warranty Replacement Verification TermsCAPTCHA