Replace Defective Lockbox

If your lockbox is under warranty and SentriLock has deemed it defective, submit this online request to receive a warranty replacement lockbox.

Before submitting your request for a warranty replacement lockbox, please contact SentriLock support at 513-618-5800 to troubleshoot your lockbox issue. A warranty replacement lockbox can only be issued if SentriLock has deemed your lockbox defective and has authorized a replacement. If you are unsure whether your lockbox is under warranty, please contact SentriLock support.

Please note that lost or stolen lockboxes are not covered under SentriLock’s Warranty Program and are not eligibile for a free warranty replacement.